Customer Service

At LuxuryPerfume.com, our employees are truly dedicated to making your shopping experience as positive as possible. If you have any questions at all you can email us. We will promptly return your email, usually within 24 hours, and hopefully answer any and all questions you may have.

Customer Service:

service@luxuryperfume.com and also at this phone number: 1.877. Scent. LA (723.6852)

Domestic US

Shipping Method Delivery Charge Expect Package in…
Standard Ground U.S. Shipping U.S. orders will be shipped via UPS, FedEx, or U.S. Postal Service. Most packages arrive within 2-8 business days.

ABSOLUTELY FREE Standard Shipping for All Orders Over $59.00

* Free shipping offer valid for orders shipping within the 48 contiguous states.
* Service / Delivery charges may occur for various remote service regions throughout the U.S. (we do not have control over these charges)
2 ~ 8 business days
Express U.S. Shipping Excluding weekends. Not available to PO boxes.
$9.00 + $ 3.00 per item
2 ~ 3 business days
2-Day Air (USA) Ships Via 2-Day Air for $19.99 + $5.00 per item
(Arrives in 2 business days via UPS, FEDEX, or USPS)
Not Available for P.O. boxes.
1 ~ 2 business days
Next Day Air (USA) Ships Via Next Day Air for $29.99 + $10.00 per item
(Arrives in 1 business day via UPS or FEDEX)
Not Available for P.O. boxes.
1 business day


CANADA

Shipping Method Delivery Charge Expect Package in…
Standard Ships via Postal Service for $9.95 + $5.00 per additional item.
Arrives in 5 - 10 business days
5 ~ 10 business days


World Wide Shipping

Shipping Method Delivery Charge Expect Package in…
Standard Shipping costs range depending on your location. Orders typically take 10-20 business days.
Standard Shipping:
$15.00 + $ 5.00 per additional item.
5 ~ 12 business days
Premium $39.00 + $5.99 per additional item.
If your country is not listed, please contact our customer service department via email to arrange delivery. support@luxuryperfume.com
4 ~ 8 business days

International FEES

*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance, remote service charges, or extra delivery charges upon arrival in your country must be paid by you. Unfortunately, we have no control over these charges, sorry
*Please note, your order will be subject to the applicable VAT (Value Added Tax) at the rate for your country.


Delivery Time

Delivery times may vary depending upon the types of items ordered, and the customs policies within each country. Times also vary depending upon whether the billing and shipping information is accurate when placing your order.

service@luxuryperfume.com
Email here if you have any questions about your orders, any technical difficulties while visiting luxuryperfume, or if you would like to comment on your shopping experience while visiting us

wholesale@luxuryperfume.com
Email here if you are interested in starting a wholesale purchasing account with Luxury Perfume

Our hours are Mon thru Fri 10:00 a.m. – 5:00 p.m. Pacific Time (California Time)

*Please Note Store hours will vary for customers located across the country depending on your location. We are Pacific Time in Los Angeles, California. If you have an urgent question please Email us or Call us during our Business Hours.

Customer Service Number: 1.877. Scent. LA (723.6852)

Fax: 213-688-9649

At LuxuryPerfume.com we understand the importance of happy customers, and that’s why your satisfaction is our priority. If you are not 100% SATISFIED with your purchase, you can return it back to us.

  • All items must be returned within 30 days of receipt
  • All items must be unopened, unused and in the original packaging
  • You must contact Customer service first and include with the returning package, the authorizing employee name and any other details given by a Luxury Perfume Employee.
  • Please note that a 20% restocking fee plus S&H will be assessed to all open/used products that are returned, unless the return is due to company error.

Original Orders Over $75: Merchandise returned in full or partial will be assessed a shipping charge of the original ship amount, unless the total cost of non-returned items remains over $75.

Discounts/Coupons: The amount refunded for returned items exclude discounts/coupons.

Damaged/Wrong Shipment: Please call us at 1 877.723.6852 or Email: service@luxuryperfume.com, within 72 hours of receipt to submit a claim.

Canceled Orders: Eligible for full refund, including S&H, if canceled prior to order fulfillment.

Refused Items: A 20% restocking fee and S&H will be assessed accordingly.

Returned to Sender: The S&H fee of the order will be assessed unless it was a mistake made by the shipping carrier.

Missed Scheduled Delivery: A redelivery fee, of the ship amount may apply if reshipping is requested.

International Package Returns: A 20% restocking fee and any additional S&H will be assessed accordingly.

When you place an order with us or access your account for any reason you can assure yourself that your private information is safe. We do this by offering you our Secure Sockets Layer (SSL), which fully encrypts and protects all of your information. SSL encrypts order details and assures a 100% safe and secure transaction. LuxuryPerfume.com is also protected by Verisign, the industry standard for safe online shopping.

We use the information our loyal customers provide us (i.e name, e-mail address, billing address, shipping address, telephone number) solely for the basis of processing orders safely and securely, and providing a more personalized and pleasant shopping experience. At luxuryperfume.com customer satisfaction is a MUST, therefore we use the information you provide us to make improvements and adjustments to our website to make your shopping experience easier each and every time you use it.

LuxuryPerfume.com will NEVER sell or rent your private information to a third party. When you shop with us you can rest assure that you information is 100% protected.

Additionally, we may use your e-mail address to both keep you updated on the status of your order, and send you information about new promotions or special offers that our company is offering, that might interest you. If you do not wish to receive promotional e-mails, please contact us and we will promptly take you off our e-mail list, its as easy as that!

“Cookies” are bits of information that are stored on your computers hard drive that allow us to identify you whenever you visit our website. We do this to make your shopping experience with us easier and more personalized. Cookies allow us to make certain convenient features available to you, for example, when a returning customer visits our site, after they have logged in, their previous activity will remain there, (i.e. items they have stored in their shopping cart). If you do not wish to accept “cookies” you can simply disable cookies on your web browser. The use of “cookies”, will not affect your ability to shop with us here at LuxuryPerfume.com

Copyright: All of the information in this web site, including but not limited to, images, text and design is copyright protected 2008 by luxuryperfume.com, Inc. All rights reserved. All content on this site, including, but not limited to: informational content, graphic images, and program code i.e. html and javascript are the copywrited material of LuxuryPerfume.com and may not be reproduced in any manner without the expressed written consent of LuxuryPerfume.com.

Errors and Omissions: LuxuryPerfume.com is not responsible for any typographical errors or inaccuracies contained in this web site. The information, prices and discounts presented on this site are subject to change without prior notice. LuxuryPerfume.com reserves the right to refuse service to anyone. Your purchases may be subject to governmental taxes. Not all products are available at all times. All prices listed are accurate to the best of our ability. In the case an item is mislisted or mispriced, LuxuryPerfume.com reserves the right to refuse to sell the item at the listed price.